Archive for August, 2008

Delivering value exchanges through advertising

Advertising is becoming not just about messaging but providing value to customers. Functionality has often not been the role of advertising.

- Trevor Kaufman, CEO of Schematic, an interactive advertising agency (link)

Essentially:

  • Build a brand by building a product.
  • “Market” by delivering valuable services to people that help their lives.
  • Focus on delivering value exchanges rather than merely influencing value exchange decisions.

Simple idea, but hard to execute.

Luckily the web makes it easier to blur the lines between messaging and functionality, between influencing and delivering value exchanges.

Traditional web advertising, whether it is text, image, contextual, keyword-based, etc., is still based on the fundamental model of displaying advertising next to content, a notion simply transferred from traditional offline media into the online world. Web pages are just inventory.

But this notion is becoming increasingly outdated as marketers realize that they can create content and use their websites to drive engagement by delivering valuable services. Nike Plus is the oft-cited example, but another example is Johnson & Johnson’s BabyCenter, a website that provides deep content around, surprisingly, babies, but also a highly relevant community of users that use the site to engage with each other. The concept of “earned media” in PR can be adapted to “earned engagement”. Web pages are not inventory, but interactive services for people.

As entrepreneurs, re-think the potential revenue models for startups: interstitial, interruptive advertising is not the only way. In fact, basing a business on advertising revenue will soon be poor business strategy.

As I posted earlier today on my photography site:

In the near future, advertising will no longer be the default revenue model for web startups. To start:

  • We will have realized that interruption-based “messaging” (e.g. corporate spam) is something nobody wants in our social networks, in our communication services, in our products and services, in our information sharing, in our transactions of value. We’ll be sharing too much value, too easily, too widely, too targeted: the transaction costs of advertising will simply be too high compared to other ways of extracting revenue from value creation.
  • The interest will be in conscious consumption instead of conspicuous consumption. Attempting to convince consumers to “buy, use and discard more” simply won’t be good business strategy. Conscious consumption requires a different approach to influencing people’s decisions; existing traditional advertising is a square peg for that hole.

So what else is there? Chime in with your comments, and help start the conversation by voting for this SXSW panel idea, “Avoiding Advertising in Business Model Design”.

Want to hear more about venture capital and long tail entrepreneurs at SXSW?

We’ve probably talked about this all before, but I thought it would be good to summarize the concepts, ideas and changes we’ve been discussing. And if you want to hear more, vote for the proposed “Venture Capital for Long Tail Entrepreneurs” panel using the SXSW 2009 Panel Picker. For more background on the idea check out the earlier “Venture Capital for the Long Tail” post, and for more information about SXSW read about SXSW 2009.

“Venture Capital for Long Tail Entrepreneurs” describes the need for a fundamentally different, economically viable model for creating and funding micro-businesses in the Long Tail of economy. A new model of business is emerging as the costs to start and scale businesses decline, the culture of Generation Y begins to impact the workplace and increased personal transparency forces companies to re-think how to compete in the marketplace for employees and customers.

The result is a shift towards a more personal, collaborative and distributed system of value creation, yet venture capital has yet to deliver a funding and economic model to fit the specific needs of the long tail of micro-businesses. The formation and success of micro-businesses will depend on how our culture and business support systems adapt to the new set of organizational challenges created by these trends.

Granted, this is an opportunity: an addition to the traditional venture capital model, not a replacement.

Creating an economic model that fits this niche will take a lot of work to change our notions of venture capital and entrepreneurship.

If everybody loved their jobs and enjoyed working for large companies, and if large companies were the most efficient and effective organizations for creating value, this wouldn’t be necessary.

Since that’s not the case, let’s start thinking.

MORE: Financial Models for Entrepreneurs